Terms of Service

GreenSathi.com may offer products and services including:

• Indoor plants
• Outdoor plants
• Flowering plants
• Fruit plants
• Forestry plants
• Medicinal plants
• Ornamental plants
• Seeds
• Fertilisers
• Pots and planters
• Gardening tools
• Gardening accessories
• Nursery supplies
• Landscaping services
• Plantation programmes
• Corporate greening
• Government plantation projects
• Institutional plantation
• Farm plantation
• Forestry plantation
• Plant maintenance
• Gardening consultation
• Related horticulture services

Products and services may change from time to time.

By using GreenSathi.com or placing an order, you confirm that you are legally capable of entering into a binding transaction. If you place an order on behalf of a company, institution, organisation or government body, you confirm that you are authorised to do so.

We make reasonable efforts to provide accurate product information. However, plants are living natural products and may vary in:

• Height
• Shape
• Branching
• Leaf size
• Leaf colour
• Flowering stage
• Foliage density
• Overall appearance

Website photographs may be representative images.

All products are subject to availability. Plant availability may change because of:

• Seasonal conditions
• Nursery stock
• Plant health
• Weather
• Crop failure
• Transportation limitations
• Unexpected demand

If a product becomes unavailable after an order is placed, GreenSathi.com may offer:

• A suitable replacement
• Store credit
• Refund

Prices displayed on GreenSathi.com may change from time to time. The displayed product price may not always include:

• Shipping
• Installation
• Plantation
• Labour
• Site preparation
• Handling
• Additional project services

The final amount payable will normally be shown during checkout or mentioned in the quotation.

GreenSathi.com reserves the right to reject or cancel an order where reasonably necessary, including because of:

• Pricing errors
• Incorrect product information
• Stock unavailability
• Invalid payment
• Suspected fraudulent activity
• Delivery limitations
• Legal restrictions

Where payment has already been received for an order cancelled by us, an eligible refund will be initiated.

Customers may make payments using the payment methods available through GreenSathi.com. Bulk, commercial and project orders may require:

• Advance payment
• Partial advance
• Milestone payments
• Balance payment before delivery
• Payment according to an accepted quotation or agreement

After successful delivery, the continued health of a plant depends on factors including:

• Watering
• Sunlight
• Temperature
• Soil
• Humidity
• Fertilisation
• Pest management
• Pruning
• Repotting
• Local climate

Unless a separate maintenance agreement has been entered into, GreenSathi.com cannot guarantee the continued survival of a plant after delivery where deterioration occurs due to environmental conditions, improper care or customer handling.

Landscaping, plantation, corporate greening, institutional plantation, farm plantation and forestry projects may be subject to separate quotations or agreements. Such documents may specify:

• Scope of work
• Plant species
• Plant quantity
• Project area
• Site preparation
• Labour
• Plantation work
• Maintenance period
• Replacement conditions
• Payment schedule
• Completion timeline

Project timelines may be affected by weather, site readiness, water availability, labour, permissions or other circumstances outside our reasonable control.

Unless otherwise stated, content available through GreenSathi.com, including:

• Logo
• Brand name
• Graphics
• Text
• Product descriptions
• Photographs
• Website design
• Marketing material

is owned by or licensed to GreenSathi Enterprise. Such material may not be commercially copied, reproduced or distributed without permission except where permitted by law.

Users must not:

• Misuse the website
• Attempt unauthorised access
• Introduce malware or harmful software
• Commit fraud
• Submit false or misleading information
• Copy proprietary content for unauthorised commercial use
• Use the website for unlawful activities

GreenSathi.com may use third-party service providers such as:

• Courier companies
• Logistics providers
• Payment gateways
• Banks
• Technology providers
• Hosting providers
• Communication platforms

Some parts of your transaction may therefore also be subject to the operating terms of those providers.

Returns, replacements and refunds are governed by the Return, Replacement & Refund Policy published on GreenSathi.com.

Delivery and shipping are governed by the Shipping Policy published on GreenSathi.com.

Collection and use of personal information are governed by the Privacy Policy published on GreenSathi.com.

To the extent permitted by applicable law, GreenSathi.com and Your Plant Enterprise will not be responsible for indirect, incidental or consequential loss arising from use of the website, products or services. Nothing in these Terms limits liability where such limitation is prohibited by law.

GreenSathi.com will not be responsible for delays or failure caused by circumstances reasonably beyond its control, including:

• Floods
• Heavy rainfall
• Cyclones
• Landslides
• Natural disasters
• Transportation disruption
• Strikes
• Government restrictions
• Epidemics
• System outages
• Road closures
• Other force majeure events

These Terms are governed by the laws of India. Subject to mandatory rights available under applicable consumer law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the business or registered office of Your Plant Enterprise.

Customers may contact our customer-support or grievance team regarding complaints, orders, refunds or services.

Grievance Officer: Fahad Mustafa
Designation: Manager
Email: support@greensathi.com

GreenSathi Enterprise may update these Terms from time to time. Updated Terms will be published on GreenSathi.com and will become effective from the date indicated on the website.

GreenSathi.com
A Unit of GreenSathi Enterprise
Website: www.greensathi.com
Email: order@greensathi.com